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Return / Exchange / Order Canceling Policy
All returns must be authorized by contacting us at RETURNS@TRAILERHITCHESONE.COM We will reply with a RETURN AUTHORIZATION CODE, authorizing the return. Please see "how to return a product” section below
Orders canceled after 24 hours may have already been shipped. If you need to cancel an order please let us know as soon as possible. You will be responsible for all shipping costs associated with the canceled order if it has been shipped.
If the return is due to an error by Trailerhitchesone.com, we will send a return label/call tag to send back the hitch. Trailerhitchesone will only issue 1 call tag. If you do not have the product ready for pickup upon arrival of FedEx or UPS, you will be responsible for shipping the hitch back to us at your expense.
If a hitch is being returned due to your error, i.e.; wrong vehicle, wrong size, shape or color, you will be responsible for shipping the hitch back to us.
- All returns must have Return Authorization code written on box. Packages arriving without a RA number will be returned to sender.
- All items must be complete, in the original packaging. Refunds with pieces missing will not be issued a “full” refund. Covers showing signs of being used or abused will be returned to you at your expense.
- The hitch will be inspected upon return and at that point a credit will be applied to your account. Refunds may take up to 21 business days to show on your electronic statements.
A return code should be clearly shown on the box that is returned. Returns missing a return code will be denied and NO refund given. We are unable to cross ship. All “exchanges” will need to be returned before the replacement is shipped. If a hitch arrives with a missing or defective piece, please contact us at service@trailerhitchesone.com and we can arrange to have a replacement piece sent out promptly.
How to return a product
- Please email us - Returns@trailerhitchesone.com Please include your name, phone number, address and order number. It is also helpful if you give us a brief reason for the return. We will contact you with a Return Authorization Code.
- Upon receiving notification we will arrange for a call tag to have the hitch picked up. Please be sure that you have written the RETURN CODE on the box. Packages without Return Authorization codes will be denied and returned to sender at your cost.
- The hitch will be inspected upon return and at that point a credit will be applied to your account. Refunds may take up to 21 business days to show on your electronic statements.